Shipping policy
Shipping Policy
Dedicated to Mars offers both digital products and physical products (including waist trainers). Please read the information below carefully.
Digital Products
All digital products are delivered instantly via email or download link after successful payment. No physical item will be shipped for digital purchases. If you do not receive access within a few minutes, please contact us at dedicatedtomarsteam@gmail.com
Physical Products (Waist Trainers)
Processing Time
All waist trainers pre orders are processed within 14 business days after your order is placed (excluding weekends and holidays).
Shipping Time
Estimated delivery times are:
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UK: 2–5 business days
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International: 5–10 business days
Delivery times may vary depending on location and carrier delays.
Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Incorrect Address / Delivery Issues
Customers are responsible for providing the correct shipping address at checkout. Dedicated to Mars is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your package appears delayed, please allow the full estimated delivery timeframe before contacting us. If your package is confirmed lost by the carrier, please contact us at dedicatedtomarsteam@gmail.com so we can assist.
Customs & Duties (International Orders)
International customers may be responsible for customs fees or import taxes. These charges are not controlled by Dedicated to Mars and are the responsibility of the customer.